Quality Boarding at Affordable Prices - Tel: 01522 722612 07508207219
Terms & Conditions
Terms & Conditions
All dogs staying with us need to be vaccinated with their yearly boosters up to date and a vaccination card must be shown on arrival. We also require an annual kennel cough vaccine.This is the only way we can try to prevent kennel cough from entering our kennels. This vaccine must be given at least fourteen days before entering kennels both for first time users or for a renewal.
Please also ensure your dog has a regular flea treatment with a reliable preparation such as Frontline and has been regularly wormed.
An emergency contact telephone number must be provided.
All dogs are boarded entirely at the owners risk whilst staying at Elderberry Kennels but all reasonable care and attention is given.
We reserve the right to refuse entry to any dog showing signs of illness or without correct vaccinations.
The client shall declare any illness of the dog to Elderberry Kennels. We may refuse entry or send home a dog if detrimental to its welfare or that of other guests.
We reserve the right to call a veterinary surgeon and act upon his advice if we are unable to contact you.
If medication is required please notify the kennels in advance. Administering medication will be undertaken providing the dog
will accept without resistance.
At peak periods i.e July/August school holidays and Christmas, a deposit may be asked for.
Please note we operate a minimum stay policy of 3 nights/4 days during peak periods.
Booking are taken on a strictly limited basis. Due to an increase in "No Shows" in 2017 we politely ask clients to give two weeks notice to cancel bookings or make late adjustments to bookings at busy periods in order to allow us to attempt to rebook the kennel and avoid having to make full payment of their boarding fees.
Boarding fees are charged for the full booking period and we regret we are unable to give a refund or reduction should your dog be collected before the due date of departure so please be sure of your dates when first booking.
We cannot accept bookings for aggressive dogs and if a dog should show aggression towards staff we reserve the right to ask that it be
removed from the kennels.
Christmas Day, Boxing Day, New Years Eve and New Years Day boarding is subject to a supplement of £3 per day extra.